Privacy Policy

Introduction

Welcome to https://soothing-peppermint.scoopsurge.com (hereinafter referred to as “Soothing Peppermint,” “we,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
Utah Consumer Sales Practice Act (UCPA), Connecticut’s Consumer Protection Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and other relevant data protection legislation.

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Our website located at https://soothing-peppermint.scoopsurge.com
Any applications, software, or services offered through our platform
All interactions between users and our company, whether online or offline
Links to third-party platforms or services on our site

Please note that this policy does not cover the practices of external entities or their privacy policies when accessing our platform via such links.

Processing Activities

This policy outlines our data processing activities for various user interactions:

Using Our Applications and Services: As an authorized user, your access and use of our applications and services entitle us to process personal data necessary for account management, service delivery, and personalization.
Visiting Our Websites: When you browse our websites linked to this Privacy Statement, we may collect certain information about your device and browsing behavior for analytics and improvement purposes.
Communications: We may reach out to you via newsletters, emails, calls, or SMS messages. Your consent is required for marketing-related communications, and you can opt-out at any time.

Personal Data Collection

We collect various categories of personal data, including:

Account Information: This includes user names, email addresses, and passwords used to create an account on our platform.
Payment and Financial Details: When making purchases or transactions, we may collect payment information, banking details, and financial records.
Purchase History: We track and store your purchase-related data, such as products bought, quantities, and transaction dates.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for user authentication and service delivery.
Location Data: Information about your physical location when you interact with our services, used to provide location-based content or services.
Feedback and Reviews: We may collect comments, suggestions, and reviews you submit through surveys, forms, or direct feedback channels.
Social Media Information: If you choose to connect our services with social media accounts, we may access your public profile information from these platforms.
Product Interactions: Data about the products you view, search for, or interact with on our website.

We obtain this data through direct user input, automatic collection technologies (such as cookies and tracking pixels), and third-party service providers.

Cookies

We employ cookies to enhance your experience and provide relevant content:

Strictly Necessary Cookies: These ensure the basic functionality of our website, enabling features like login sessions and account management.
Preference Cookies: Used to remember your settings, language preferences, and other personalized options.
Analytics Cookies: Help us analyze user behavior on our site, track performance metrics, and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

We retain personal data for as long as necessary for the purposes it was collected, including compliance with legal obligations or valid business interests.
Once the data is no longer needed, we securely delete or anonymize it unless required to preserve records under applicable law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: You can request access to the personal information we hold about you and its use.
Rectification: The right to request corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): In certain cases, you can ask for the deletion of your personal data.
Restriction: You may limit the use of your data in specific circumstances.
Data Portability: The ability to receive a copy of your personal information in a structured format.
Objection: Oppose the processing of your data for certain purposes.
Non-Discrimination: Ensure that exercising your privacy rights does not adversely affect your employment, creditworthiness, or other areas protected by law.

To exercise these rights, please contact our Data Privacy Team at your convenience. We will respond to your requests in a timely manner as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your privacy rights and obligations.

Contact Information

For any questions, concerns, or requests related to your privacy:

Email: [email protected]
Postal Mail: Soothing Peppermint Privacy Team, [Address], [City, State, ZIP]